DuhCustomer 
Member since Jul 1, 2016

Latest Review

Re: “Kroger (Mall Blvd)

WORST grocery store EVER!!! I just wanted to buy some produce. It rang up at the wrong price in the self-checkout line. I asked the attendant nicely to check and get the correct price. He argued with me to no end. He kept saying the price is what it is without even doing a price check and that I'd have to go to customer service to get the price checked or changed. I said WHAT?! I left my groceries in the middle of checkout and walk back to the produce dept, verify the price with the guy working in produce, tell him I'm taking the price sign to prove to the cashier guy the correct price. In other words, I, the customer was doing the cashiers job by doing my own price check since he flat out refused to do his job. When I returned with price label in hand the dimwit cashier still refused to correct the price and tells me I have to purchase the item (at the wromg price), then wait in the customer service line to have the manager correct the price! Un-freaking-believable!!!! By this time I was extremely upset and told the guy, NO! You get the manager to come over here because I already did your freaking job of doing a price check. I'm not going to wait in another line just to get my produce at the correct price. He still argued, still wouldn't do a price check, still said it was more expensive because it was organic even though I handed him the price sign containing the bar code and the correct price. He still refused to do his job by continuing to repeat his annoying mantra for the umpteenth time that I would have to finish checking out, then go to customer service to get the manager to do a price check and correct the price. I just wanted to buy my food and go home. By this time I was livid!!! I don't know what I said after that because I was so upset by this dimwit and this customer service nightmare. Apparently I yelled and cursed at the guy because next thing I knew the manager came over and was threatening to call the police on me. I said go right ahead! Don't worry I'm leaving and I won't be back!!! Amazing that it only took me getting so very angry enough to cause a scene to get the guy to do his job and call the manager over!!! WORST GROCERY STORE EVER!!! By the way, when I got home I Googled and got their corporate 800 # for customer service, spoke to a sane person who said the guy should have done a price check, corrected the price at the register while I was checking out as I had requested he do repeatedly, and according to their scan-rite policy he should have given me the item for free and an extra five dollars because the price was over $5. I said no he never mentioned a thing about that. His lazy ass just kept trying to make me, the customer, do his job!

1 like, 2 dislikes
Posted by DuhCustomer on 07/01/2016 at 6:13 AM

Recent Comments

Re: “Kroger (Mall Blvd)

WORST grocery store EVER!!! I just wanted to buy some produce yesterday afternoon at the Mall Blvd Kroger, checkout quickly and go home. It rang up at the wrong price in the self-checkout line. I asked the attendant nicely to check and get the correct price. He argued with me to no end. He kept saying the price is what it is without even doing a price check and that I'd have to go to customer service to get the price checked or changed. I said WHAT?! I left my groceries in the middle of checkout and walk back to the produce dept, verify the price with the guy working in produce, tell him I'm taking the price sign to prove to the cashier guy the correct price. In other words, I, the customer was doing the cashiers job by doing my own price check since he flat out refused to do his job. When I returned with price label in hand the dimwit cashier still refused to correct the price and tells me I have to purchase the item (at the wromg price), then wait in the customer service line to have the manager correct the price! Un-freaking-believable!!!! By this time I was extremely upset and told the guy, NO! You get the manager to come over here because I already did your freaking job of doing a price check. I'm not going to wait in another line just to get my produce at the correct price. He still argued, still wouldn't do a price check, said it was more expensive because it was organic (which was irrelevant, the produce was ringing up incorrectly at $1.99 each instead of $1.99/lb) even though I handed him the price sign containing the bar code and the correct price. He still refused to do his job by continuing to repeat his annoying mantra for the umpteenth time that I would have to finish checking out, then go to customer service to get the manager to do a price check and correct the price. I just wanted to buy my food and go home. By this time I was livid!!! I don't know what I said after that because I was so upset by this dimwit and this customer service nightmare. Apparently I yelled and cursed at the guy because next thing I knew the manager and her sidekick assistant/bouncer came over and was threatening to call the police on me. She didn't care WHY I was so upset, just DEMANDED that I calm down immediately like I was a school kid (I'm a middle-aged woman) or she was calling the law. That's another big customer service no-no, to tell a customer, even indirectly, that you don't care why they're upset! I felt like I was the enemy by this point. Customers are not the enemy, morons! I told her, the manager, I'm so upset by the cashier's horrible customer service that I really don't care anymore and go right ahead and call the police! Don't worry I don't want the produce that bad and I'm leaving and I won't be back!! Amazing that it only took me getting so very angry enough to cause a scene to get the guy to do his job finally and call the manager over. But I see why he had no customer service skills because his manager had none either. WORST GROCERY STORE EVER!!! By the way, when I got home I Googled and got their corporate 800 # for customer service, spoke to a nice, sane person with excellent customer service skills who actually listened to me, the paying customer, and said the guy should have, without question or argument, done a price check, corrected the price at the register while I was checking out as I had requested he do repeatedly, and according to their scan-rite policy he should have given me the item for free and an extra five dollars for my troubles because the price was wrong and was over $5. I said no he NEVER mentioned a thing about that. His lazy ass just kept insisting he was right and I was wrong without even checking the price. MALL BLVD KROGER IN SAVANNAH SUCKS!!!!!!!

2 likes, 1 dislike
Posted by DuhCustomer on 07/01/2016 at 7:05 AM

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